Rosie Radwell recently marked her 20th year as MD at the Marsham Court Hotel in Bournemouth. During that time, both the hotel and Rosie herself have won multiple awards, and Marsham Court continues to be a flagship venue on the south coast.
Rosie's family have been hoteliers in Bournemouth for 70 years, and she talks about the impact this has had on her, and about the pleasures and pressures of continuing that proud family legacy.
Also covered are the importance of building loyalty with guests, staff and contractors, how she competes with the big hotel chains, coping with the upheavals of post-Covid travel, and what she learned from a significant period of family loss and turbulence.
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